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Frequently Asked Questions

WHAT ARE THE PAYMENT OPTIONS?

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  •  PayPal

  • Visa

  • Mastercard

  • JCB

  • Discover

  • American Express

  • Sezzle

WHAT IS YOUR RETURN POLICY?

  • All sales are Final.

WHAT IS YOUR EXCHANGE POLICY?

  • All sales are Final.

DO YOU OFFER RESIZING/RESTRING OF BRACELETS OR JEWELRY?

  • See our Restring/Resizing Bracelet Policy "Store Policies" Page for further information.

DO YOU OFFER GIFT CERTIFICATES?

  • YES.

  • We Offer Gift Certificates based on $5/$10/$20 dollar denominations.

  • At this time (as of 11/28/2021) only offered in store but please keep updated as we are working to offer it on our website.

WHERE DO THE CRYSTALS COME FROM?

  • All items we provide are sourced from ALL over the world and are never just from one area.

  • We strive to obtain only from regions where minerals are mined locally and if needed carved in another area for the best quality.

DO YOU OFFER IN STORE PICK UP?

  • YES.

  • You may choose to pick up your items in store.

  • You will be notified via email when they are ready.

WHY DOES THE CRYSTALS LOOK DIFFERENT?

  • Due to the crystals being obtained from nature imperfections will be seen and these are "natural" NOT all crystals look the same as the ones seen in the photo due to natural versus flash lighting photography. 

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